FAQ

Before you are commit to order, please be a wise buyer to read all the details and shipping term on the item's page. Many buyers are too rush to complete the checkout, they just read the title, looked at the picture and price, and then paid. Hereby, I am telling you items are shipped from Hong Kong and need times 2-5 weeks to arrive to your address. Leaving negative feedback before 5 weeks of your order date is not helpful cooperate way to get your item, thus contact me is better. Please be kind to not misleading other buyers who need the item I'm selling. Also be noted, all items will be given tracking number which can be tracked a few days later on USPS website for USA customers, or 17Track.net for other countries. Here is my respond to already negative feedback by some buyers. ***************** 1. "Still waiting for case after 4weeks". This feedback was given on July 11st 2016, but the order date is June 24th 2016, so actually it hadn't been 4 weeks, but only 3 weeks. It is unfair feedback, I hope future buyers don't consider this feedback toward my eCrater store. ***************** 2. "Still have not received order and not happy. :(". This feedback was given on September 11st 2016. This buyer's tracking number is LK118785766HK which was already delivered according USPS website search on September 12nd 2016. I wish this buyer can wait more 1 day. Meanwhile her order was on August 26th 2016. ***************** 3. "I haven't received my purchase yet. " Buyer ordered on Oct 2th, feedback was given on Oct 19th (only 17 days from the order date). Buyer didn't wait patiently. The item itself finally arrived at Oct 20th with tracking number LK120713122HK. I hope buyer can just wait 1 more day. ***************** 4. "We still haven't received the product so wondering why I'm receiving this." Buyer ordered on Dec 2th, feedback was given on Dec 18th (only 16 days from the order date). Buyer didn't wait patiently. The item itself finally arrived at Dec 31th with tracking number LT528758678CN. So, the timeline to arrive is as I promised; 2-5 weeks. ***************** 5. "I have not received the order, its been weeks, no communication on order status despite my inquiry". Buyer ordered on Dec 14th, feedback was given on Dec 30th (only 2 weeks from the order date). Buyer isn't aware of peak season where many items will need more time in transit. The item itself finally arrived at Jan 10th with tracking number LT596802662CN. So, the timeline to arrive is as I promised; 2-5 weeks. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ I can not respond to these feedbacks on my store review's page, that's why I respond them on FAQ page. I hope my next customers can be more wisely, You can shop here anytime, please don't worry, I will more appreciate your understanding. Peter Cafe
- Australia - Austria - Canada - Finland - France - Germany - Ireland - Japan - Netherlands - New Zealand - Norway - United Kingdom - US Mainland (including Alaska, Hawaii)
Some items are shipped from Hong Kong, China and Indonesia.
Generally 2-5 weeks after I receive your order, you will get your item. In case not arrive, please kindly send me message. Let's solve it together wisely.